At some point in their lives, more than a quarter of the world’s population have gambled. Recognising responsible gambling as not only as an impactful iGaming trend but also as one of its core values, SOFTSWISS will enter European Safer Gambling Week (November 18th to 24th) joining the iGaming community in sharing its responsible gambling insights.
Player Comes First: SOFTSWISS Responsible Gambling Guidelines
In line with the licence requirements and best safer gambling practices, the company ensures operators have all the necessary tools to provide the best player experience.
Alongside traditional must-have elements, SOFTSWISS is developing innovative AI-driven options. An innovative Risk-Scoring System will accompany deposit limits, self-exclusion opportunities, reality checks and other standard features.
The Risk-Scoring System distinguishes early signs of problem gambling issues, signalling suspicious conduct like increased spending or efforts to recoup losses. Early detection helps responsible gambling officers intervene before the problem becomes more serious.
High standards for player welfare ensured SOFTSWISS recognition with the Responsible Gaming Award at SiGMA Africa 2024.
The SOFTSWISS team stays up-to-date with industry standards through regular training and refresher courses covering the latest developments, best practices and advancements in responsible gaming policies. Most Antifraud team members hold certifications in responsible gaming from respected institutions such as GamCare, Gaming Operations Academy, Sustainable Interaction and iGaming Academy, among others.
This commitment to continuous learning reflects SOFTSWISS’ belief that companies supporting responsible gambling must constantly elevate their team’s expertise to meet evolving challenges.
Player Awareness
It is crucial to highlight the true spirit of gambling as a source of entertainment but not a quick path to financial gain. Shaping this perspective and unveiling the possible pitfalls of unchecked gambling habits acts as a safeguard, steering players away from potential crises.
SOFTSWISS actively supports players who may require additional assistance by guiding them toward trusted organisations that offer free and confidential help. This commitment ensures that each player can access the most relevant and effective support available.
Emilia Kurzynska, Deputy Team Lead of the Antifraud Team at SOFTSWISS, says: “Our responsibility goes beyond simply offering a gaming platform. It is about supporting our clients and players in fostering a balanced relationship with gambling.
“We collaborate closely with operators to identify early indicators of problematic behaviour and respond proactively. For us, the goal is to keep gaming as a source of entertainment, not harm.”
Eleni Panagiotopoulou, Head of the Anti-Money Laundering Team at SOFTSWISS, will speak at the webinar The Role of KYC in Safer Gambling: Tackling Fraud with Technology during European Safer Gambling Week. The European Gaming & Betting Association and Sumsub will host this webinar on November 21st.
